We’re Here to Help
Questions about our swings, bouncers, or finding the right product for your little one? Our team is ready to assist.
Send Us a Message
For product-specific questions, please include your model name or product details in your message. Order and shipping questions are typically resolved within one business day.
Common Questions
How do I know which swing is right for my baby?
We’re happy to help match you with the right product based on your baby’s age, weight, and your space requirements. Email us with your baby’s current age and any specific needs (portability, dual-functionality, or space constraints), and we’ll provide personalized recommendations from our collection.
What’s your shipping and return policy?
Most orders ship within 1-2 business days. We offer a 30-day return window for unopened products in original packaging. For detailed shipping information or to initiate a return, please reach out through the form above or email us directly.
Can I get help with assembly or troubleshooting?
Absolutely. If you’re having difficulty assembling your swing or bouncer, or if something isn’t working as expected, contact us with your product model and a brief description of the issue. We’ll walk you through the solution or arrange a replacement if needed.
Do you offer warranty support?
Yes, all Ingenuity products include manufacturer warranty coverage. If you’re experiencing a defect or product failure, email us with your purchase date and a description of the issue. We’ll guide you through the warranty claim process.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. If you haven’t received tracking information within 48 hours of placing your order, or if you need order status updates, reach out through the contact form or email us directly.
Ready to Find Your Perfect Swing?
Browse our full collection of baby swings, bouncers, rockers, and floor seats designed to soothe, entertain, and support your little one.
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